Delivery & refund

All products sold on Munhal are digital content (AI credit packages). There is no physical delivery.

• Card payments (iyzico): Loaded to your account instantly after successful payment confirmation.
• Bank transfer / wire: Loaded after the transfer reaches our bank account and is manually verified (usually within the same business day).

A confirmation email is sent once the credit is loaded. You can always view your balance on /isveren/kredi.

Under Article 48 of Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, the conditions for withdrawal from digital content sales are:

• A refund can be requested within 14 calendar days without any reason.
• The credit must not have been used. Per Distance Contracts Regulation Art. 15/ğ, the right of withdrawal is lost once digital content has started to be used.
• For partially used packages: As Munhal policy (beyond legal obligation), the unused remaining credit is refunded proportionally. Welcome bonus credits are included in the calculation.
• A refund can only be requested once per payment. A second refund cannot be processed for the same transaction.

Two methods are available:

• Self-service: Go to /isveren/kredi and switch to the “Payments” tab. iyzico payments in COMPLETED status show a “Refund” button. Click and describe your reason (at least 10 characters) to submit the request.
• Email: Send an email to [email protected] with your payment date and reason. We reply within 1-2 business days.

Self-service refund is not yet available for bank-transfer payments — please email us. Include your refund IBAN in the email.

• iyzico card refunds: Automatic refund initiated through iyzico once the request is approved. Reflects on your card within 3-10 business days depending on the issuing bank. The time it appears on the credit-card statement depends on bank policy.
• Bank-transfer refunds: Manual bank transfer to the IBAN you provided. Completed within 1-3 business days.

An automatic notification email is sent when the refund process begins. The refund amount is calculated proportionally based on unused credit; only the unused portion of the total payment is refunded.

• Requests submitted after the 14-day withdrawal period.
• Packages where all credit has been used. (Full refund if unused at all; proportional refund if partially used.)
• Transactions where a refund has already been approved.
• Transactions flagged for fraud, abuse, or misuse.

For any question regarding the refund process, please contact us at [email protected]. We review and respond to all refund inquiries within 1-2 business days.

• Distance sales agreement
• Terms of use
• Contact